FAQs
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General Inquiries
What is the difference between Greenhouse Design and Greenhouse Fabrics?
Who can buy from Greenhouse?
I am not an upholstery or interior design trade member, where can I buy the fabrics seen on your website?
Why do I need to login?
How and where can I login?
I have an account with Greenhouse, but do not have a username or password to order on the web.
How do I change my password?
What if I forget my password?
What is your return policy?
I received the wrong item, what should I do?
How do I unsubscribe from your email list?
What is your privacy policy?
Is your site secure?
Do you have a sales representative in my area?
General Inquiries
What is the difference between Greenhouse Design and Greenhouse Fabrics?Greenhouse Design is the fastest growing supplier of mid-priced multi-purpose fabrics and decorative trim to the interior design trade. Greenhouse Fabrics provides a complete line of upholstery fabrics, vinyl, leather and supplies to the re-upholstery trade and furniture manufacturers.
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Who can buy from Greenhouse?We are a wholesale distributor to qualified members of the interior design and upholstery trades. If you are a trade member, but do not currently have an account with Greenhouse, click here to Become a Dealer.
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I am not an upholstery or interior design trade member, where can I buy the fabrics seen on your website?Go to our Dealer Locator page to find a dealer in your area, or contact our customer service department at 866.755.5000 to find the nearest Greenhouse Design fabric dealer.
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Why do I need to login?In order to see pricing (both in fabric descriptions and in our downloadable pricelists) or to place orders on the website, you will need to login. Many other features of our site are only available to registered dealers, such as the Quick Order, My Account and My Portfolio.
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How and where can I login?Enter your email address and password to login. You can do this at the header (top right hand corner) of every page.
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I have an account with Greenhouse, but do not have a username or password to order on the web.If you have an email address on file to which you are currently receiving shipment notifications, statements or invoices, this email address is also your login username. You will need to call customer service at 866.755.5000 to setup a password.
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How do I change my password?You can change your password at anytime by logging in and clicking on My Account. Once in My Account, click the “Edit” button, to edit your profile information and update or change your email (login) and password. You must type the password twice to verify it.
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What if I forget my password?We can always email your password to your Login email. Click on the “Forgot Password?” link just below the login fields at the top right hand corner of every page. If you’ve forgotten your email login, or this email is no longer in service, please contact customer service at 866.755.5000.
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What is your return policy?We will take back any fabric order of over 4 yards. Call customer service at 866.755.5000 to request a call tag to return your order. There is a 20% restocking fee.
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I received the wrong item, what should I do?Call customer service at 866.755.5000 to inform them of the mistake; we will send you a UPS call tag which will allow you to return the fabric and we will reship the correct item for you. All shipping costs will be at our expense.
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How do I unsubscribe from your email list?
At the bottom of every mass email sent out is an Unsubscribe link. Simply click on this link to unsubscribe from our mailing list.
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What is your privacy policy?If you become a dealer, you give us permission to send you email updates and promotions. If you do not wish to receive these emails, simply click “unsubscribe” at the bottom of the email.
Greenhouse Design does not share Dealer Information with third parties. Greenhouse Design may release specific Dealer Information to comply with valid legal process such as a search warrant, subpoena, or court order. In all cases, Greenhouse Design will make commercially reasonable efforts to protect all of your private information, especially your credit card information, using standard security measures such as data encryption both within the database and during relevant transmission.
Greenhouse Design uses Dealer Information for billing and accounting purposes, as well as to enhance your experience with the website. Additionally, Greenhouse Design may use aggregate data concerning dealers’ use of the website in order to determine how our dealers use different parts of the website, and to improve the features and functionality of the website.
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Is your site secure?Yes, Greenhouse Design takes measures to prevent unauthorized disclosures of information. We use a GeoTrust SSL certificate to ensure all online transactions are kept confidential using 128-bit encryption.
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Do you have a sales representative in my area?You have a personal inside sales representative here at Greenhouse to help with any special issues you need addressed. We have travelling sales reps as well, call customer service at 866.755.5000 to determine the next time a rep will be in your area.
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